Policies & Safeguarding

Our policies & procedures

Full transparency is important to us. All policies are available to read and download below.

Complete Policies Handbook

Download all policies in one document. Everything you need to know about Miss Amy's Daycare in an easy-to-reference PDF handbook.

Dear Parents and Carers, Welcome to Miss Amy’s Daycare. Thank you for considering our setting as part of your child’s early years journey. Choosing childcare is one of the most important decisions a family makes, and we are truly honoured to play a role in your child’s development. At Miss Amy’s Daycare, we believe childhood should be joyful, secure and filled with opportunity. We create a nurturing environment where children feel safe, valued and confident to explore the world around them. Our team works hard to build strong, caring relationships with each child and family. We understand that every child is unique, and we celebrate individuality while supporting growth, independence and kindness. This handbook outlines how we operate, what you can expect from us, and how we work together to give your child the very best start. If you ever have questions, concerns or ideas, our door is always open. Warm regards, Miss Amy Registered Provider & Daycare Manager

⬇ Download Complete Policies Handbook (PDF)

Safeguarding & Child Protection Policy

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The safety and welfare of children in our care is our absolute priority. Miss Amy's Daycare operates in full compliance with the statutory safeguarding guidance set out in Working Together to Safeguard Children (2023) and the EYFS Statutory Framework.

Key commitments

  • All staff hold current enhanced DBS checks and up-to-date safeguarding training
  • Miss Amy is the designated Safeguarding Lead for the setting
  • Any concerns about a child's welfare are reported promptly to the relevant local authority
  • Parents are made aware of safeguarding procedures on registration
  • Regular safeguarding reviews and training updates are maintained

If you have a safeguarding concern about a child, contact Southwark Children's Services on 020 7525 1921 or the NSPCC helpline on 0808 800 5000.

⬇ Download Complete Policies Handbook (PDF)

Privacy Policy & GDPR

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Miss Amy's Daycare takes data protection seriously. We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What data we collect

  • Child registration details (name, date of birth, medical information, emergency contacts)
  • Parent/guardian contact details
  • Photos and observations (with explicit parental consent only)
  • Enquiry and waiting list information submitted via this website

How we use your data

  • To provide and administer childcare services
  • To communicate with parents about their child's care and development
  • To meet our legal obligations including safeguarding and Ofsted requirements
  • We never sell or share data with third parties for marketing purposes

Your rights

  • You have the right to access, correct or request deletion of your personal data at any time
  • To exercise these rights, contact us directly
⬇ Download Complete Policies Handbook (PDF)

Fees & Payment Policy

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All fees are agreed in writing prior to a child starting. Our fees policy ensures clarity and fairness for all families.

Key points

  • Fees are reviewed annually and families are given 4 weeks' written notice of any changes
  • Payment is due [weekly/monthly to be confirmed by Miss Amy] in advance
  • Government-funded hours are accepted for eligible children — please enquire
  • Childcare vouchers and Tax-Free Childcare are accepted
  • A registration deposit may be required to secure a place
  • Notice period for leaving: 4 weeks' written notice required
⬇ Download Complete Policies Handbook (PDF)

Complaints Policy

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Miss Amy's Daycare is committed to providing the highest standard of care. If you have a concern or complaint, we want to hear it and resolve it promptly and fairly.

How to raise a concern

  • Step 1: Speak directly with Miss Amy in the first instance — most concerns can be resolved informally
  • Step 2: If unresolved, submit your complaint in writing to Miss Amy's Daycare
  • Step 3: Written complaints will receive a formal response within 28 days
  • If you remain unsatisfied, you may contact Ofsted on 0300 123 1231
⬇ Download Complete Policies Handbook (PDF)

Health, Illness & Medication Policy

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The health of all children and staff is protected through clear guidelines on illness, medication administration and health emergencies.

Key points

  • Children with infectious illness must remain at home for the recommended exclusion period
  • Prescription medication may be administered with written parental consent and a signed medication form
  • Miss Amy holds a current Paediatric First Aid certificate
  • Any accidents or incidents are recorded and parents notified on the same day
  • Allergy information is held on file for every child and reviewed regularly
⬇ Download Complete Policies Handbook (PDF)